.png)
Booking & Payments
How do I begin planning with Dynasty Design Co.?
Begin by booking a Planning & Strategy Session through our Plan Your Event page. This gives us an opportunity to understand your celebration, design needs, location, and overall vision before moving forward with a proposal.
Is a retainer required to book?
Yes. A 50% booking payment is required to secure your event date once your proposal and agreement are approved. The remaining balance is due 7 days before your event.
Is the Planning & Strategy Session fee applied toward my event?
Yes. The $50 Planning & Strategy Session fee is applied toward your event investment when you move forward with booking.
Are payments refundable?
Planning session fees are non-refundable. Event payments, cancellations, and rescheduling are handled according to the terms outlined in your client agreement.
Design & Customization
Can I customize a Signature Collection?
Yes. Signature Collections provide an established design direction, but select details may be tailored to complement your celebration while maintaining the integrity of the collection.
Do you create completely custom event designs?
Yes. Bespoke design is available for celebrations that call for something outside of our Signature Collections and Experiences.
Do you provide character or themed event décor?
We can design celebrations inspired by a theme, color story, or overall atmosphere. Any use of licensed characters or branded intellectual property is subject to applicable permissions and availability.
Setup, Strike & Venues
Does Dynasty handle setup and removal?
Yes. Installation and strike are coordinated as part of your event logistics when included in your proposal.
Do I need permission from my venue?
Yes. Clients are responsible for ensuring the venue permits the requested décor and installations. Dynasty may also require venue authorization, access details, and any applicable installation guidelines before the event.
Can you provide a Certificate of Insurance?
When required by a venue, Dynasty can coordinate applicable insurance documentation based on the event and venue requirements.
Travel
What areas do you serve?
Dynasty Design Co. is based in Central Florida and primarily serves Davenport, Kissimmee, Orlando, and surrounding areas.
Do you travel outside Central Florida?
Yes. Select celebrations may be accommodated throughout Florida, including Tampa and Miami.
Are travel fees included?
Travel outside our primary service area may require additional transportation, accommodations, crew, and logistics fees. These costs are tailored to the location, event schedule, installation requirements, and scope of the celebration.
Can I rent Dynasty décor without booking a full event design?
Select rental pieces may be available independently, subject to inventory, minimum rental requirements, delivery, installation, and strike needs.
Is there a rental minimum?
Yes. Rental orders are subject to a minimum investment, which may vary depending on the items and logistics required.
Am I responsible for damaged rental items?
Clients are responsible for Dynasty rental items during the rental period. Damage, loss, or replacement terms will be outlined in the rental agreement.
Rentals
Event Logistics
How early should I book?
Earlier is always better, particularly for larger installations, proposals, custom builds, and events requiring travel. Availability is not guaranteed until your booking is confirmed.
What happens if my event details change after booking?
Let us know as soon as possible. Changes involving the venue, date, design scope, installation window, or guest experience may affect pricing and logistics.
Do you work outdoors?
Outdoor installations may be possible depending on weather, venue conditions, materials, and safety requirements. Some designs may need to be modified or relocated due to wind, rain, heat, or other conditions.
If you don’t see what you’re looking for, Contact Dynasty and we’ll be happy to help.